Privacy Policy

Introduction 

At Surwood, we are committed to protecting the privacy and security of your personal information. This privacy policy explains how we collect, use, disclose, and safeguard your personal data, in accordance with the General Data Protection Regulation (GDPR) and other relevant data protection laws. 

By using our services or providing your personal information to us, you consent to the collection, use, and disclosure of your information in accordance with this privacy policy. 

 

Information We Collect 

We may collect the following types of personal information: 

  • Contact information (e.g., name, email address, postal address, telephone number) 
  • Financial information (e.g., bank details) 
  • Demographic information (e.g., age, gender, location) 
  • Any other information you choose to provide to us voluntarily 

 

How We Use Your Information 

We may use your personal information for the following purposes: 

  • Providing and personalising our services 
  • Processing and fulfilling orders or requests 
  • Communicating with you about your account and our services 
  • Conducting research and analysis to improve our products and services 
  • Complying with legal obligations and protecting our rights 

 

Data Retention 

We will retain your personal information only for as long as necessary to fulfil the purposes for which it was collected and to comply with applicable laws and regulations. When your personal data is no longer required, we will securely delete or anonymize it. 

 

Sharing of Your Information 

We may share your personal information with third parties in the following circumstances: 

 

Service providers

We may engage trusted third-party service providers to perform certain functions on our behalf, such as payment processing, order fulfilment, and data analysis. These providers have access to your personal information as necessary to perform their functions but are obligated not to disclose or use it for other purposes. 

 

Legal requirements

We may disclose your personal information if required to do so by law or in response to a valid legal request. 

Business transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. 

 

Security Measures 
We implement reasonable security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. 

 

Your Rights 


Under the GDPR and other applicable data protection laws, you have certain rights regarding your personal information. These rights may include: 

  • The right to access and obtain a copy of your personal information 
  • The right to rectify or update any inaccurate or incomplete information 
  • The right to object to the processing of your personal information 
  • The right to request erasure of your personal information 
  • The right to restrict the processing of your personal information 
  • The right to data portability 
  • The right to withdraw consent (if consent is the legal basis for processing) 
  • The right to lodge a complaint with a supervisory authority 

 

Changes to this Privacy Policy 


We may update this privacy policy from time to time to reflect changes in our practices or legal obligations.

We encourage you to review this policy periodically for any updates. 


V3-2025


Further Information, clarification


Contact us directly should you require further confirmation or details of our policies and procedures with regards to any information you provide us with. Utilise the admin@surwood.co.uk email to do so, clearly stating your requirements as succinctly as possible.